Remote users will need to unpack and restore their remote database before they will be able to synchronize. Use the following steps to unpack and restore a remote database:
Open ACT as a Windows administrator. Do this by right-clicking the ACT icon and choosing "Run as Administrator".
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.